Count to ten before you say or do something you'll regret, step away from the stressor and collect yourself. You can also look away for a moment or put the caller on hold. Important to realize that from an action to a reaction there is an element of time that you want to use to your advantage.
Just Say No!
Trying to do everything is a one-way ticket to serious stress. Be clear about your limits, and stop trying to please everyone all the time.
Remember this tip works for calming down a child as well as a grown up!
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